Useful Contacts


Purpose: UPrint is the University of Miami’s printing system. UPrint credits are issued to both students and faculty. Students starting the fall semester are allocated 130 UPrint credits for the entire year. Students starting in the Spring Semester are allocated 65 UPrint credits. Faculty are allocated 50 UPrint credits at the beginning of the fall semester for the entire school year. For more information about the UPrint system, please see the following web pages.

UM’s Student Technology Desk

Purpose: This office provides a multitude of services to all currently enrolled UM students.  This includes problems with one’s personal laptop, internet configuration, virus removal, plus more. For a complete list of free services, click here.

Hours: 9 a.m. to 5 p.m., Monday – Friday
Location: Richter Library, 3rd floor, room 325
Contact: 305.284.8887 or

UM’s Learning Platforms

Purpose: The Learning Platforms staff will be able to assist faculty, staff and students with any Blackboard Ultra or EAB Navigate questions.

Hours:  9 a.m. to 9:30 p.m., Monday – Friday &
10 a.m. – 2 p.m., Saturday – Sunday
Location: Ungar building, 1st floor, room 124
Contact: 305.284.3949 or

Miami Herbert Business School Help Desk

Purpose: The Miami Herbert Business School’s Help Desk will assist faculty, staff and students with any business school computer. If the business school computer that you are using freezes, needs software, or does not function, give this office a call. Faculty experiencing difficulty with classroom A/V equipment can call the Miami Herbert Business School Help Desk for assistance.

Hours: 7 a.m. to 11 p.m., Monday to Friday
Location: Miami Herbert Business School, 4th floor, Aresty Building, room 437
Contact: 305.284.1771

University of Miami’s Central IT

Purpose: Central IT can assist students should they be locked out from using the UPrint system, have problems with their UM ID card, or Workday.

Hours: 24 hours, Monday – Sunday
Contact: 305.284.6565